Return and Refund Policy

Last updated: October 31, 2024

Thank you for shopping at Bootery Boutique!

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Return Policy

Regular priced, unworn merchandise with tags attached can be returned for exchange or store credit within 21 days of receipt. Please include your packing slip in your returns.

Items purchased from January 1, 2024 - October 31, 2024 are eligible for exchange or store credit within 21 days of receipt. Please include your packing slip in your returns.

Items purchased November 1, 2024 through January 11, 2025 are eligible for exchange or store credit.  After January 12, 2025, we will not accept exchanges or returns for store credit. 

SALE ITEMS ARE FINAL PURCHASE AND ARE NOT ELIGIBLE FOR REFUND, STORE CREDIT OR EXCHANGE.

Conditions for Returns

In order for the Goods to be eligible for an exchange or store credit, please make sure that:

• The Goods were purchased in the last 14 days
• The Goods are in the original packaging
• The Goods were not used or damaged
• The Goods have original tags attached

The following Goods cannot be returned:

• The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

Bootery Boutique

525 N. Milwaukee Ave.

Libertyville, IL 60048

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Exchanges

If you need to exchange a product for the same one, contact us. Please note that We only replace Goods you received defective or damaged.

Shipping 

We offer flat rate shipping and products will arrive between 4-7 business days.

We ship in Illinois for the amount of $15.00 flat rate fee.

We ship in the United States minus Hawaii and Alaska for a flat rate of $20.00.

We offer free shipping on all orders over $150.00

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

By visiting this page on our website: https://bootery-boutique.shoplightspeed.com/service/shipping-returns/